Cancellation and Refund Policy

Cancellation and Refund Policy

Thank you for shopping with THE DNA. Please review our cancellation and refund policy below, which is specifically designed for our dropshipping business model.

Cancellation Policy

Important: No refunds can be made after production has begun. Production typically starts within 24 hours of order placement.

Once production begins, cancellations are no longer possible.

Refund Policy

Due to the nature of our dropshipping business model, refunds are generally not available once production has started.

Rare Circumstances: Refunds may be allowed under rare circumstances. To determine if you are eligible for a refund, please follow Tapstitch conditions and policies.

Please reach us at shop@thedna.ca within 7 days of receiving your order.

Production Timeline

• Orders are processed within 24 hours
• Production typically begins 24 hours after order placement
• Once production starts, no changes or cancellations can be made

Contact Us

If you have any questions about your order or believe you may qualify for a refund under rare circumstances, please contact us immediately. We will review your case according to Tapstitch conditions to determine eligibility.

For any questions regarding this policy, please reach out to our customer service team at shop@thedna.ca.